SMG Service Commitments
On-Time/Every-Time. Our commitment to customers is to deliver quality products when and where you need them. Turn times vary by product but typically turn in 14 business days and some products can go from order to in-hand in much shorter times. Wherever possible, we source our products from locally based manufacturers to keep turn-times and shipping costs to a minimum. We believe in transparency. Should we determine, in the ordering phase that the product cannot be delivered in the requested time frame, we immediately notify the customer of available options which generally include: · Alternative delivery date · Utilization of a different manufacturer · Rush requests (customer is notified of associated rush fees prior to finalizing the order) · Product substitution · ...